How to Report a Product Incident (PIR)

On the Usage Page:

Clicking on the 3 dots next to items > Click on Report Product Incident. 

When you report the PIR report on the usage page the case number and item number will auto populate. 

From the Dashboard: 

In the top right corner, click on the white plus icon and click Report Product Incident. 

This will open up a blank report. You are required to add a case number and part number to submit the report.